Website Privacy Notice
Last updated: October 2026
Attainment Care Limited is committed to protecting your privacy and handling personal information fairly, lawfully and transparently.
This privacy notice explains how we collect and use personal information when you visit our website or contact us through it.
Who we are
Attainment Care Limited is a supported living provider for autistic adults and adults with learning disabilities.
For the purposes of UK data protection law, Attainment Care Limited is the data controller for the personal information described in this notice.
Attainment Care Limited
Suite 26, 3rd Floor
St Hughs House
Liverpool
L20 3QQ
Telephone: 0151 317 2621
Email: admin@attainmentcare.co.uk
Website: https://attainmentcare.co.uk
Registered in England and Wales: 16401274
Information we collect
When you contact us through the website, we may collect:
- your name
- telephone number
- email address
- the information you include in your message
- basic technical information generated when you use the website, such as IP address, browser information and security-related logs where applicable
Our website contact form is intended for general enquiries.
Please avoid including detailed health information, medical information or other sensitive personal information in the contact form unless it is genuinely necessary. If you need to discuss sensitive information with us, you can contact us first so that we can agree an appropriate way to communicate.
Why we use your information
We may use information submitted through our website to:
- respond to enquiries and requests for information
- communicate with commissioners, professionals, families, representatives, potential partners and other people who contact us
- discuss potential support arrangements or business relationships
- respond to recruitment or employment-related enquiries where applicable
- administer, secure and maintain our website and electronic communications
- keep appropriate records of correspondence
- meet legal, regulatory or safeguarding obligations where applicable
We will only use personal information for legitimate and specified purposes and will not use it in ways that are incompatible with those purposes without an appropriate lawful basis.
Our lawful bases
Depending on the circumstances, we may rely on one or more of the following lawful bases under UK data protection law:
Legitimate interests – where it is necessary for us to respond to enquiries, manage our organisation, communicate with professional or business contacts, maintain website security or manage relationships with people who reasonably expect us to use their information in this way.
Where we rely on legitimate interests, we consider whether our interests are necessary and proportionate and balance them against the individual’s rights and interests.
Contract or steps before entering into a contract – where you ask us to take steps in connection with a potential contractual relationship.
Legal obligation – where we need to use information to comply with a legal or regulatory requirement.
In some circumstances another lawful basis may apply depending on the nature of the enquiry.
Sensitive or special category information
Information about a person’s health, disability or other sensitive matters may amount to special category personal data.
Our general website contact form is not intended to collect detailed special category information. If this type of information is provided to us, we will only use it where we have both an appropriate lawful basis and a valid additional condition for processing special category data.
Where appropriate, we may ask that sensitive information is provided through a more suitable method rather than through a general website form.
Who may receive your information
Personal information submitted through our website may be accessed by appropriate members of Attainment Care who need it to respond to or manage the enquiry.
We may also use trusted service providers to help us operate the website and our communications systems. These may include providers supporting:
- website hosting and maintenance
- website forms
- email delivery
- website security and spam prevention
- IT support and website administration
We only share information where there is a legitimate reason to do so and expect organisations processing information on our behalf to protect it appropriately.
We may also disclose information where required by law, regulatory requirements, safeguarding obligations or other lawful processes.
Website forms and email
The contact form on this website currently collects your name, telephone number, email address and message.
When you submit the form, the information is sent to Attainment Care’s organisational email account so that we can respond to your enquiry.
Automated anti-spam and security measures may also process limited technical information to help protect the website from misuse.
Cookies and website technologies
Our website and the services supporting it may use cookies or similar technologies that are necessary for the website to operate, maintain security or remember technical preferences.
The website also connects to certain external services used to support its design and operation, including externally hosted web fonts.
We do not currently use the website contact page for Google Analytics, Google Tag Manager, Meta/Facebook Pixel or similar advertising tracking technologies based on our current website configuration.
If we introduce additional analytics, marketing or non-essential tracking technologies in the future, we will review this notice and any cookie consent requirements before doing so.
How long we keep information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including any legal, regulatory, safeguarding or record-keeping requirements that may apply.
General website enquiries will normally be retained only for as long as necessary to respond to and manage the enquiry.
Where an enquiry develops into an ongoing support, commissioning, employment, contractual or other business relationship, relevant information may be retained in accordance with the applicable organisational retention arrangements.
We periodically review the information we hold and delete or securely dispose of information when it is no longer required.
How we protect your information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people who need it for legitimate organisational purposes.
No method of transmitting information over the internet can be guaranteed to be completely secure, so please avoid submitting unnecessary sensitive information through a general website enquiry form.
International transfers
Some organisations providing website, email or technology services may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that a lawful transfer mechanism and appropriate safeguards are in place where required.
Your data protection rights
Depending on the circumstances, you may have rights including the right to:
- ask us for access to the personal information we hold about you
- ask us to correct inaccurate or incomplete information
- ask us to erase personal information in certain circumstances
- ask us to restrict the way we use your information
- object to certain uses of your information, including processing based on legitimate interests
- receive certain information in a portable format where the right to data portability applies
- withdraw consent where we rely on consent
These rights are not absolute and may depend on the circumstances and the lawful basis for processing.
To exercise a data protection right, contact us at admin@attainmentcare.co.uk.
We may need to verify your identity before responding to a request.
Complaints
If you have concerns about how Attainment Care has handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information about how to make a complaint is available from the ICO.
Changes to this privacy notice
We may update this privacy notice from time to time to reflect changes in our website, services, legal requirements or the way we use personal information.
The latest version will be published on this website and the date at the top of the notice will be updated.