We are committed to support without harm. That means we avoid restraint, seclusion, or restriction wherever humanly possible. We believe that challenging behaviour is often communication — and our job is to listen.
Train all staff in Positive Behaviour Support (PBS)
Use Red-Amber-Green support plans to identify escalation and prevent crisis
Ensure all responses are person-centred and proportionate
Involve families and advocates in designing least-restrictive support
Our Goal
To create environments where people feel safe, respected, and in control of their lives — and where restrictive interventions are a last resort, not a first response.